Knowledgebase – Phantomlover1717

TSM – Bug Reports

Can’t retire and missing relics after being inactive player November 27, 2022
Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad and iPhone 11OS Version LatestHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? View my in game items and charactersWhat do you expect to see?Connection Type WifiPlease select your […]
ladyhexed
Stuck on Loading Screen on Sims Mobile November 24, 2022
Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 7th GenOS Version 16How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Game won't load past the blue loading screen - 4 days and counting. Error message pops up […]
Pixiekatten1

'Where's the network?" issue experienced by many November 23, 2022
Hi team,I have seen on reddit and on twitter that some long-term players are experiencing the same issue as myself since 22 Nov 22 (NZ time). I am on Android & everything is updated.Device: Moto g(9) playAndroid 11.Google Play system update october 2022WiFi and Data both connected and working for other apps.I have tried: clearing cache, […]
808gfs22trna
Sims mobile missing items November 22, 2022
Items I placed have gone missing and arent in my storage. I paid real money for the festival pass and also to skip tickets to unlock Anansis Ageless Abode. Most of the items I have lost were from here, but some I bought with coins. I cant remember exactly what has gone since it was so […]
Mollytov95