Knowledgebase – Phantomlover1717

TSM – Bug Reports

Sunset Jetty lot and items wiped October 4, 2023
Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11OS Version iPhone 11How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Sunset jetty lot and items wiped after update. Inadequate compensation What do you expect to see? I […]
AhsokaTano72311
Game Progress Lost October 3, 2023
Lost significant game progress.Game levels lostFestival progress lostCompleted tasks also revertedPurchased 1 Landgraab Ave — lot & build progress lostWhat remained? The upgrade of toddler Sims to children and their new outfits. Reached out to Support. They’re aware of this issue occurring globally. Currently, cannot resolve.
ri8sqjhn7y0y

Relationship with married sim disappeared September 29, 2023
I was just completing a hangout for the pumpkin spice story and as I hit complete the relationship just completely disappeared. I tried to click on the Sim again but it showed as a new relationship. I was level 9 in this relationship and married and now they are completely gone from my sims contacts. […]
JadeAlexi
Sims Mobile friend not showing up in friends list September 24, 2023
My friend irl got the game when I told them you can play with other players and have each other's sims socialize. They downloaded it on their Android phone and made a sim and got to level 5. I made a sim on my iPhone and got to level 6. They told me their code […]
2001100

[Information] The Behr Family Den house template pack is rescheduled September 29, 2023
The Behr Family Den has been rescheduled. It will be available from 1st to 10th October 2023.This is the reason it's disappearing for some players and it was not available at all for others.
SalixCat
How to get Pastel Positano template if you own Sunset Jetty? September 27, 2023
So. I bought the sunset jetty lot before the last bugged update. Since they released the new house template for that, I can't find it on any of the offers. How can I get that ?
YvonneSOS